Warm culture with lots of support I've learned a lot about insurance processes in this role. It's a lot of information in the beginning, but it's not difficult work. Management gave me great support in my training, and my coworkers provide lots of additional help when needed. The hardest part of my job is managing the different spinning plates...this is definitely a role that requires strong organization and time management skills. The most enjoyable part of my job is the little details that make everyone else's work easier. I love working with the patient's and easing their anxieties. I love supporting my team and making their day go smoothly. The one thing I would change is the requirement to use PTO on holidays that the office is closed. In my mind, I wish that was optional, as I would choose to work most holidays in an effort to save that PTO for time when I specifically request off. Otherwise, the company benefits, particularly the employee dental plan, are great and satisfactory.